COMPLAINTS & RETURNS

We provide full end to end service for our customers. We take customer service very seriously so our customers can have smooth purchase experience with us. 

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Exchange Policy

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Unused products can easily be exchanged with another product on the store, if it is available in stock. Products that are stitched on order can not be returned or exchanged.

 

Order Cancellation Policy

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Orders that have not been shipped can be cancelled on request. Refusing to accept orders that have been shipped may get you banned from the store.

 

Returns Policy

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In case you are not happy with your purchase for any reason then you can return the order to our address and get a full refund after 7 days of receiving the parcel at our office. 

 

Conditions:

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• The product is in its original condition without defects.

• The product has not been stitched.

• The return shipping charges will be borne by customer.

• Orders can be returned or exchanged only within 14 days after receiving the order.

• International refunds will be processed in PKR. Due to fluctuation in Dollar USD rate, you may receive more or less than the amount you paid for the order. We will refund the exact amount you paid in PKR only.

 

Complaints

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Please contact us through WhatsApp or Call for any complaints related to your order.

 

Customer Support Contact: 

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WhatsApp or Call: +44 7380395702

 

If your issue is not resolved by the customer support team within 7 days then you can contact our complaints Manager below. Please make sure that you only send a WhatsApp message on this number after our customer support agents have failed to satisfy you.

 

Complaints Manager Contact:

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WhatsApp Message Only: +44 7380395702